Amazing WordPress Support at Your Fingertips

We are here as your monthly tech team. Ready to answer your questions.

Our WordPress support plans are geared toward small, medium, and large WordPress site owners. Whether you are just starting, having been blogging for some time, or are just tired of the technical aspects of running a site, we are here.

We work very hard to provide every size business and website owner with individual recommendations based on what their site provides, where it’s hosted, and the goals you have for your website/business.

Please take a look at the quick FAQ below to answer any questions you might have about how we work and what we offer.

What Our WordPress Support Plans Offer

Daily Backups

All plans come with daily, offsite backups powered by BlogVault. Backups are stored for 90 days and accessible at any time.

Managed Updates

With the power of flexibility come the need for updates. We will test and follow plugin, theme, and core updates to make sure they are safe.

Security Scanning

What good is a website if it’s filled with malware? We scan sites daily to make sure they are clean. If malware is found, it is cleaned out.

Uptime Monitoring

If your website is down, we will know it instantly. All sites are monitored to make sure they are up and running. A site down can cost money.

Fast Support

We are known for our fast email support, so we extend it to anyone who uses us. If you are a monthly customer, you get priority.

Staging Site

Every customer gets a free staging site to test updates, design changes, new themes, or whatever they want. You only have to ask!

What Our Customers Say

Highly Recommend iMark and Strongly Encourage all to have this service! You don’t know you need this service til it’s Crisis mode for many, like myself. Check out the service plans and protect your site! Think of it as your HMO or PPO for Websites n Blogs.

Kimberly Ann Elizabeth

To put it simply, I’d be screwed without iMark Interactive. Or at least would be paying more in therapist bills and anti anxiety medications than what the service costs by a factor of 10. Grayson Bell and his team always respond speedily to requests. Can’t recommend them highly enough.

Travis Hornsby

Grayson was absolutely dope. I mean I had an issue that I’d been dealing with for weeks and my hosting service pretty much rendered it impossible to fix. Grayson fixed it in a nanosecond. I’m pretty sure he is a wizard. If you’re looking for a tech solution, this is your guy! I will definitely seek his help again.

Katoyia Bellamy-Bey

Quick FAQ

We recommend you take a few moments to read through our in depth FAQ page that answers a lot of questions when working with us, but here are a few of the most common ones about our WordPress support plans.

Are the prices per domain or site?

Our plans are priced per WordPress site, not domain. You can have two WordPress sites installed on the same domain, one being a sub-domain. These would need to have a separate plan.

What is considered a job?

Jobs are anything that can be done on your site that is 30 minutes or less. These can include setting up a plugin, incorporating tracking scripts, helping with a hosting issue, CSS edits, page edits, etc. You can always just contact us if you have questions about if what you need would be covered.

Why is there a 3-month minimum?

We are here to support your site, but we want to grow with you. We want to be your tech support, so adding a 3-month minimum insures this can happen. It takes some upfront time to look over your site and ensure it’s secure an up to date. If you need to cancel before the 3 months are up, you will be required to pay out the rest of the time.

How do I get support?

We make it pretty easy. You can email us, use our form, or go into our Facebook group (which you should join anyway)
Email to contact@imarkinteractive.com
Use our support form
Join our Facebook Group

Do you provide discounts for more than one site?

Yes, we do. Please contact us with how many sites you have and we can get you a quote. The prices above reflect the price per WordPress site. If you have a sub-domain with WordPress installed on it, that is considered a second site.

What are the premium plugins and themes included?

Premium plugins include: premium caching (FlyingPress), Perfmatters, Novashare, ShortPixel, Fluent Forms Pro, Kadence Blocks Pro, Kadence Pro, AnalyticsWP (alternative to Google Analytics) and our custom iMark Toolkit. These plugins are not automatically installed on any customer site. They must be requested via the ticket submission form. Premium theme is currently Kadence.

Do the jobs roll over if not used?

Unfortunately no. We are not able to provide rollover credits for jobs you don’t use each month. They expire at the end of each month based on your billing cycle.